Who we are…
Any personal information provided to, or gathered by Sanders Menswear through our this website is controlled by Premier Clothiers (Nottm) Ltd. trading as Sanders Menswear ("Sanders Menswear", "Sanders", "We", "Us"), a company registered in England and Wales (Company No. 542595), with a registered office at 122 Nottingham Road, Eastwood, Nottinghamshire NG16 3GD.
What information we may collect…
When you interact with the Sanders Menswear website, we may ask you for certain information and you may submit personal data to us (for example, but not limited to: your name, telephone number(s), postal address, email address and payment information).
We may also collect statistical and analytical information about your usage of our website and traffic patterns in connection with that.
Some examples of how we may collect information from you:
- Information submitted to us by you:
We receive and store information electronically, and in some instances in printed format also, that you may submit when using the forms on our website (including, but not limited to, our various contact forms (such as, but not limited to, our "email us" form, "callback request" form, "book a fitting appointment" form, "request a hirewear brochure" form, "feedback form", "recommend a friend" form and our "newsletter subscription" form), online orders, searches conducted on our website through our site search facilities, and any competitions we hold that you may enter.
We may also receive and store data via any other form of communication we may have with you (e.g. by direct email, written communications or telephone communications).
- Information automatically provided to us by you:
We also receive, process and store certain information whenever you interact with our website on an automatic basis.
Browser data collected: Like many other sites, we employ the use of "cookies" (see 'Cookie Useage' section below) and obtain certain information automatically when you access our website through a web browser. Information that is automatically received by us includes the Internet Protocol (IP) address of the device you use to connect to our website, your operating system and its version, the type of web browser you are using and its particular version together with the resolution and colour depth you are using. We may also automatically receive clickstream/path analysis data of your journey through the pages on our website together with any searches you have conducted within our site as well as information that tells us how you arrived at our site which is helpful to us for marketing purposes.
Online statistical software: We use third party online statistical analysis software by WebSTAT in conjunction with Google Analytics on an on-going basis which helps us to track and collate various information regarding the pages you visit on our website. This helps us to monitor and analyse your use of the site and provide session information such as details of time spent on pages, repeat visits and page interaction information. Additionally this information may include the ISP (Internet Service Provider), the organisation used to access our website through, as well as certain approximate geographical information.
Again, this is for marketing purposes so that we can continually improve the value of the materials and content available on our website, their ease of access, effectiveness and their marketing performance.
This data is held securely online and is only accessible to authorised personnel, and may also be held in printed format accessible to authorised personnel in our offices.
Web Server logs: We may keep web server logs of all activity conducted on our website in order to evaluate and assess the performance of the pages on our website, their useage, and access. These web logs are held securely in electronic form and contain details about usage of our website as well as details about the operating system, browser and Internet Protocol (IP) address being used to access our website as well as the referring site where appropriate - these details in themselves are not directly personally identifiable to you.
To help us evaluate and assess performance of our pages, we are sometimes able to marry this usage data to data submitted through forms on our website based on the IP address of the form submission, and we do so where we are able to, in order to identify, for marketing purposes only, your site usage and referring site where appropriate. This 'married-up' data may be held on secure computer systems accessible only authorised personnel, or securely in printed form in our offices.
- Email communications:
We have developed a mailing list from which we will occasionally send out marketing email communications such as newsletters, bulletins and any other updates.
This is an 'opt-in' only mailing list, which you may unsubscribe from at any time by following the 'unsubscribe' link or 'manage preferences' link to be found at the bottom left-hand corner of any marketing-based email communication you may receive from us.
You may also unsubscribe by emailing email@example.com from the email address account you wish to have unsubscribed.
- Telephone calls:
At this present time we do not record telephone calls. However, we may monitor calls from time to time for training purposes and to continually improve the quality of our service to you.
How we may use this information…
Information is kept securely in accordance with our internal security policy in printed format and/or electronic format. We may use this information to help us:
- to contact you in any way where you have previously consented to allow us to do so with regards to our products, services or an order you have placed with us;
- to provide customer support services to you;
- to provide a more personal shopping service;
- to provide you with an efficient, up to date and reliable service;
- to administer prize draws and competitions;
- to carry out customer profiling and internal statistical and analytical reporting of our site visitors, customers, and potential customers for marketing purposes. We make use of third party statistical and analytical reporting software, WebSTAT and Google Analytics in order to help facilitate our customer profiling, statistical reporting and marketing analysis. We do not employ any other third party services to conduct this activity for us on our behalf, all our marketing analysis and statistical reporting is conducted 'in-house' with the aid of third party software.
By submitting data to us using our site or by us collecting data from you during the course of your visit to our site you agree to these potential uses.
Any electronic data we hold is stored securely on password protected computer systems and web servers which are only accessible to authorised Sanders Menswear personnel.
Any printed data we hold is kept securely in our offices in our administrative departments at our stores and is also only accessible to authorised Sanders Menswear personnel.
We now offer an online shopping service and our site is protected and secured by a Positive SSL Certificate from Comodo, the world's largest SSL certificate authority, to ensure that communications between your browser and this site's web servers are secure.
Who else may see your data…
At this time, only authorised Sanders Menswear personnel have access to any information stored about you in order for them to carry out their duties.
We will only pass on your information to third parties under the following circumstances:
- If you have given your consent for us to do so.
- If the third party is connected to our fulfilment of the services and products we are providing to you (e.g. such as those of a courier firm).
- Where we are permitted or required to do so by law or for regulatory purposes.
- If the third party is a fraud detection / prevention agency.
Details of any third parties this is extended to shall be published here as and where appropriate.
With the exception of the above circumstances we will not sell, rent, share, trade or disclose any personal data we keep relating to a data subject to any other parties without the prior consent of the relevant data subject.
Marketing Communications from Sanders Menswear…
When communicating with us through the various forms on our website we may give you the opportunity to subscribe to our forthcoming email Newsletter service. We promise not to bombard you with unnecessary emails, we know there is nothing more annoying! Instead, we'll only send you emails when we have some truly interesting and worthwhile news to share with you.
If you no longer wish to receive email marketing from us, then simply notify us either by clicking the Unsubscribe link / Manage Email Preferences link at the bottom left-hand corner of any marketing email you may receive from us, or alternatively you can also email us at firstname.lastname@example.org from the email account you require removing and we'll ensure you're details are removed.
Third party marketing communications…
We do not pass on your information to third parties for marketing purposes. If we do change our policy in regards to this matter, it will only apply to those who have given us their consent to pass their information on to third parties - either at the time of providing the information to us, or previously if we have already received consent from you.
If you have concerns over receiving unsolicited post you can join the Mailing Preference Service and your name should be removed the lists held by responsible direct mail companies. An application form can be filled out online at http://www.mpsonline.org.uk
So we can continually improve our website and it's functionality together with the services we are able to offer to you, we may occasionally make use of electronic devices known as "Cookies".
What are cookies?
Cookies are a tiny packet of data, usually in .txt file format written to your computer (if your browser has cookies enabled) by a web server, and read back by that same web server on any subsequent visits you make to the site, and can often help enhance your experience of a site by enabling additional functionality as well as providing anonymous statistical and analytical information to the proprietor of the website and/or any authorised third parties regarding your usage of the site and any implemented features.
Understanding the difference between first-party cookies and third-party cookies...
First party cookies are cookies directly deployed by the website the user is currently visiting and by default first-party cookies are usually allowed by default in web browsers.
Third party cookies on the other hand are cookies that are set and deployed by a website other than the one you are currently looking at. Typically, this is when the site you are on is making use of a feature provided by another website or service - such as our use of Facebook 'Like' buttons on various pages of this site, or the embedded maps from Google Maps that appear on our pages that detail our high street shops.
It's important to note that we often have little to no control over any third-party cookies that are set by the servers of any third party services we are facilitating, nor do we necessarily know precisely which cookies may or may not be set, or the precise purpose of each. However, we've detailed all third-party services that deploy third-party cookies via our website in the Third Party Cookies section to be found below.
Cookies and the law...
As of the 26th May, 2011, under EU legislation, we are required to tell you about any cookies or other localised objects our site may set on your computer / device, and we hereby do so in the section below.
Please remember that by continuing to use this website you consent to deployment of all cookies through this site (whether first party or third party) in accordance with this policy. If you disagree with our useage of cookies then you should discontinue using the site with immediate effect.
More help regarding Cookies...
We believe you should not be unduly concerned about the usage of cookies from our website as they are only used to enhance your experience on the site, add functionality and provide us with analytical information to further improve the site.
However, if you are concerned about cookie usage, you can of course decline your consent to the deployment of cookies from the pop-up that appears at the bottom of the screen and immediately discontinue useage of our website.
However, we recommend that you leave cookies enabled during your visit to our website (as with most sites, our online store is dependent on the useage of cookies), in order that you may maximise your experience of our website and ensure you have access to all its functionality, and we also strongly recommend leaving any necessary cookies enabled as core site functionality is dependent on their presence.
First Party Cookies...
Below is a list of all first party cookies deployed and set by our website.
Please note that this information is subject to constant review and change during the continual development of the website as we change and add features to the site, and as our associated third parties update the cookies they issue. We will however attempt to update the information on this page as and when that occurs, though please be aware some of the third party cookie information listed below may become outdated if the third party updates them).
FIRST PARTY COOKIES SET BY OUR WEBSITE:
Cookie Script Cookie Consent:
We facilitate a cookie consent feature called Cookie Script on our site in order to comply with EU legislation that came into place on the 26th May 2011 in relation to privacy and cookies.
Read more about Cookie Script here on their own website.
The cookie(s) that may be deployed from this feature are...
This cookie is only deployed once you have clicked the 'I agree' button in the consent banner that pops up on your first visit to the site.
This cookie has a 2 year expiration period.
Actinic / Sellerdeck Ecommerce:
We use ecommerce software from Sellerdeck to power the online store section of our website. Necessary cookies are deployed from our site in relation to Sellerdeck which enables the ability to store items in your shopping cart, and retain a list of recently viewed products etc.
Cookies in relation to this service are set upon visiting any ecommerce pages on the site and throughout your entire duration on our site.
These cookies are necessary and required for the functionality of our online store, so you shouldn't block them if you wish to use our online store.
The cookies that may be deployed from our ecommerce software by us are...
||Records the session file of the shopping cart.
||The login digest for logged in customers. This information is stored upon agreement to the Terms and Agreements specified during the checkout process.
||Checkout 'Remember Me' function - stores contact information to avoid the need for re-entering subsequent orders. This information is stored upon agreement to the Terms and Agreements specified during the checkout process.
||Returns the customer to the last page visited after completion of the checkout. This cookie should expire after having closed the browser. No personal data is stored.
||Used by the 'BACK' link on a product page to return the visitor back to the correct section page. This cookie should expire after having closed the browser. No personal data is stored.
||Records the image filename(s) for the 'Recently Viewed Products' list. No personal data is stored. The expiry period for this cookie is set to 90 days.
||Stores the cart value and item count for the shopping cart summary visible in the top right hand corner of pages in the store. No personal data is stored. The expiry period for this cookie is set to 3 hours.
Google Analytics Statistical and Analytical Reporting:
We use Google Analytics to help monitor traffic to our site and site useage for statistical / analytical / marketing purposes in order to help us further enhance our site and improve its performance in search engines. (Whilst these cookies are associated with a third party service provided by Google, they are indeed actually first party cookies, set directly by our website).
Read Google Analytics Terms of Service
Types of cookies used by Google
The cookies that may be deployed by Google Analytics through our website are...
||First-party cookie used to distinguish users which has a 2 year expiration time.
||First-party cookie used to throttle request rate which has a 10 minute expiration time.
||First-party cookie used to throttle request rate. (10 minute expiration).
||Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. This firsty party cookie expires at the end of the browser session.
||Used to store visitor-level custom variable data. This first party cookie is updated every time data is sent to Google Analytics.
We facilitate the use of Google Maps on our store pages in order to help those customers wishing to visit our high street shops find us more easily.
Google Maps may set a number of cookies to remember settings and provide full functionality. Whilst we have no control over cookies set by Google when using their services they appear to include a mixture of information to measure the number and behaviour of Google Maps users.
Read Google Maps Terms of Service
Types of cookies used by Google
These cookies may include a mixture of first AND third party cookies and may include (but are not necessarily limited to)...
||First party persistent cookie - 176 day lifespan.
||Targeting Advertising Cookie
Third party persistent cookie - 10 day lifespan.
||Stores preferred map zoom level
First party persistent cookie - 726 day lifespan.
|APISID, HSID, OGP, SAPISID, SID, SSID
||Various unique identifier cookies that may be set by Google Maps.
Third Party Cookies...
This section covers third party cookies set by the web servers of third party services we may use on our site, as a consequence of visiting and using the pages on our site.
We have little to no control over these third party cookies, nor are we able to detail precisely which cookies may be deployed, when they may be deployed, nor their precise nature in every instance, though we have tried to do so where we have information about them.
We can however inform you of all the third party services we facilitate that will set cookies as a consequence of you visiting the pages on our site, and provide links to their own cookie / privacy policies which provide further information, which we hereby do so below.
In most instances (with the exception of cookies from WorldPay which are essential and necessary cookies should you wish purchase item(s) from our online store), these third party cookies are mostly non-essential to the operation of our site and can be disabled.
However, again, we recommend not disabling / blocking or deleting any cookies issued as a consequence of visiting our website as some features / functionality on our site such as social media sharing capabilities may become unavailable.
THIRD PARTY COOKIES SET:
AddThis Social Media Sharing service:
Like many sites, we facilitate the use of a third party Social Media bookmarking and sharing service to further enhance our site. We use AddThis to enable our visitors to easily share content and pages on our site through the vast multitude of various social media platforms including Twitter, Google+, Facebook, Reddit, Digg and Pinterest to name but just a few.
AddThis collect data on visitors who use the plugin to share content. They do not install any tracking software on a user's computer and this data is not assigned to you directly, instead a randomly generated ID is used.
Whilst cookies from this service have been disabled by us as far as we are able to, some cookies in relation to this service may be set for the purposes of Online Behavioural Advertising.
AddThis may use your data for advertising purposes. If you would prefer for your data not to be used, they provide an opt out form on their website.
Read more about the AddThis Privacy & Data Practices.
Some of the cookie(s) that may be set by AddThis include...
|uid / uit
||Third party User ID and login time tracking cookies.
|_atucv, _conv_r, _conv_s, _conv_v, ana_svc, bt, di, dt, Coyote-2-a0f0083, loc, psc, ssh, sshs, ssc, User_segment, uvc, xtc
|| Besides invoking cookies from the various Social Media platforms, AddThis also inserts its own third party management cookies. Other cookies from AddThis may include (but are not necessarily limited to those listed opposite).
Facebook Social Media buttons:
We make use of various Facebook social media buttons across the pages of our site including Facebook 'Like', 'Follow' and 'Share' buttons to enable users to share the content and pages of our site with their friends, family and colleagues and more.
Read Facebook's policies and practices with regards to Cookies
The cookies that may be deployed by Facebook may include (but are not necessarily limited to)...
|act, c_user, csm, fr, datr, locale, lu, p, presence, s, x-src, _e_defined_2, xs
|| If you have a Facebook account, these cookies will allow you to share content on our site with your Facebook contacts. You will be also able to tell if you or your Facebook friends previously 'Liked' any content on our site. These cookies may include your login state, preferences and other information. These cookies will also send some non personal data to Facebook to gather aggregate information on how people interact with websites that use the Like button.
Google+ Social Media buttons:
We make use of various Google+ social media buttons across the pages of our site to enable users to follow our Google+ accounts and share the content and pages of our site with their friends, family and colleagues.
Types of cookies used by Google
The cookies that may be deployed by Google may include (but are not necessarily limited to)...
|AID, APISID, HSID, NID, OGP, OGPC, PREF, SAPISID, SID, SSID, TAID, OTZ, ACCOUNT_CHOOSER, GAPS, LSID, LSOSID, RMME
||Various cookies in relation to Google+ and other Google services.
Twitter Social Media buttons:
We make use of various Twitter social media buttons across the pages of our site including Twitter 'Follow' and 'Tweet' buttons to enable users to share the content and pages of our site with their friends, family and colleagues and more, and may in the future may make use of our own Twitter feed directly on the site.
Read Twitter's policies and practices with regards to Cookies
The cookies that may be deployed by Twitter may include (but are not necessarily limited to)...
|_ga, _gat, _gat_a, _gat_b, _twitter_sess, auth_token, guest_id, k, kdt, lang, original_referer, pid , remember_checked_on, twid
|| Our website carries numerous opportunites to follow us on Twitter and share our page on your own Twitter account. Twitter may use a number of third party cookies to help better understand how you interact with their services and to monitor aggregate useage by Twitter users and web traffic routing to their services.
WebSTAT Statistical and Analytical Reporting:
We use WebSTAT to help monitor traffic to our site and site useage for statistical / analytical / marketing purposes in order to help us further enhance our site and improve its performance in search engines.
The cookies that may be deployed by WebSTAT are...
||Cookies with a name that starts with 'webStat_' are deployed by WebStat for analytical and statistical reporting.
They include information with regards to your visit(s) to our site, such as the time(s) you visited, and the pages you viewed, the site that referred you to our site (if appropriate) and the path through our site, as well as other basic geographical information and basic information with regards to which operating system and internet browser you use and your desktop resolution.
We facilitate the use of third party payment processing provider 'WorldPay' for processing secure financial transactions when placing an order by debit or credit card in our online store.
WorldPay Cookies are NECESSARY and REQUIRED cookies for the operation of our online store. We strongly recommend that you do not block / disable / delete these cookies if you wish to purchase goods from our online store.
Read WorldPay's policy regarding Cookies
Cookies set by WorldPay may include (but are not necessarily limited to)...
||Third party cookie that expires when the browser session is ended.
||Third party cookie that expires when the browser session is ended.
Third Party Ad-Serving…
At the present time we do not deliver any third party advertisements through ad networks or ad servers. This may change in time, and if so we will publish confirmation of which just here. We will not pass on any personally identifiable customer information to any third-party advertising networks or websites.
Third Party Websites…
As with many websites, we integrate and facilitate the use of many third party services on our website such as social media sharing facilities and payment processing integration by WorldPay.
Additionally, from time to time we may add links on our websites to other useful resources to be found elsewhere on the internet.
Please note that we cannot take responsibility for the privacy practices of any external sites that may be linked to from this site or their services which we may facilitate and integrate into our own site, nor can we for those sites who may link to our site.
The Data Protection Act…
We are registered under the Data Protection Act of 1998,
Our Data Protection Registration Number is: ZA114872
The Data Protection Act of 1998 gives rights to individuals about whom information is recorded on computer or otherwise. You have the right to find out information about yourself upon payment of a small administrative fee, and can challenge the accuracy if incorrect. This request is known as a 'subject access request'.
Right to information: Under the provisions of the Data Protection Act, you have the right to request a copy of any details held about you. We will provide this information in accordance with current legislative requirements, and on payment of the appropriate fee.
The Managing Director
122 Nottingham Road
We'll endeavour to correct any information or remove details from our databases as soon as possible and address any comments you may have where appropriate. In most instances we will usually be able to process your request within 10 working days of receipt, however please allow up to 40 days for your request to be successfully processed.
Changes to this Policy…
We take great care when it comes to protecting and safeguarding your privacy and personal information both online and offline. As such, any personal data held in databases or otherwise on our secure computer systems and web servers are firewalled and password protected and access is restricted, whether in electronic or print from, to authorised Sanders Menswear personnel only or those outlined elsewhere in this policy, who need access to this information to undertake their duties.
Authorised employees at Sanders Menswear are limited in number and are committed to our privacy and security policies. For your further protection, all Sanders Menswear employees are made aware of our security procedures upon employment, and our web security and data protection procedures are reviewed on a regular basis.
We are sure that you will have a safe and pleasant experience in using our website and services. However, in the unfortunate event that you should have any issue relating to the interaction with our website, you can contact us in any of the following ways:
- Use our various website contact forms (email form, callback request form or feedback form) to get in touch with us online.
- or write to us at:
The Managing Director
122 Nottingham Road