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About Us - Customer Care Promise masthead

Our Customer Care Promise…

Read more about our promise to you - our number one priority!

Our Customer Care Promise details how we endeavour to treat our customers as our number one priority. Read on for more details and information about our promise to you.

At Sanders Menswear we take great pride in our high standards of customer care, afterall, our customers are our greatest assets, so we feel it is important to ensure customer care and customer satisfaction is our number one priority.

As such we've devised the following Customer Care Promise, our promise to our customers on what we always hope and aim to achieve during the course of business.

We've also detailed what to do if you'd like to send us feedback from any experience you've had shopping with us, or in the unfortunate event that we've failed to meet your expectations and live up to our customer care promise, and you wish to make a complaint, we've also detailed how you can do so, and how we will then handle and process your complaint.

Customer Service…

  • We will endeavour to listen and respond to all our customer needs.
  • We promise to provide a comfortable, pleasant and safe shopping experience.
  • We promise to provide a professional, efficient, high quality customer-centric service.
  • We promise to offer high quality products and services associated with them at competitive prices that represent value for money.
  • We promise to treat our customers fairly and with respect, courtesy and without discrimination at all times.
  • We will endeavour to be aware of customers with special needs and assist them in any way we possibly can.
  • We promise to provide a polite, friendly and helpful customer service at all times and provide you with the information you need as best as we can.
  • We promise to continually try and improve our service to you, and the services we offer in any way we can.

Communications…

  • We will ensure that all customer communications and correspondence will be dealt with promptly, efficiently and with courtesy, be it via our website, telephone communications, written correspondence or in person in our high street stores.
  • We aim to respond to all customer-based written and website communications within five working days, but hopefully far sooner.
  • We promise to answer telephone calls during our store opening hours as promptly as we can, and that upon answering, you will be greeted courteously and we will inform you who you are speaking with.
  • We promise to encourage customer comments and feedback and use them positively where appropriate to improve our services and the customer care we provide.

Getting it right…

It is in our interest as well as yours to get things right first time, and to ensure you are happy and satisfied with us and our services.

But it would be short-sighted to say we are perfect and that there isn't room for improvement, and that's why we'd like to hear your feedback...

Send us your feedback…

If for any reason, you feel that we have failed to meet or exceed your expectations, then we'd really like to hear from you so we can address any problems that may have arisen and prevent any similar problems in the future.

If you have any suggestions or ideas as to how we may improve our services and our service to you then why not send us some feedback, we would love to hear from you.

We carefully review all comments and feedback sent to us, and will look at finding appropriate solutions and remedies where necessary.

Complaints…

In the rare and unfortunate event you should have a complaint, we promise that it will be handled promptly and efficiently.

We will ensure any complaints received are acknowledged within 5 working days, hopefully sooner, and ensure a full written response is issued within 20 working days, again, hopefully sooner. If for any reason our investigation will take longer we will notify you and keep you informed as to our progress.

Complaints should be addressed in writing, containing as much information as possible that could assist us in investigating your complaint, to…

Customer Services Dept.
SANDERS MENSWEAR
122 Nottingham Road
EASTWOOD
Nottinghamshire
NG16 3GD
UNITED KINGDOM

Alternatively, you can also make a complaint using our Feedback form (selecting 'Complaint' as the topic for any formal complaints).

Again, please give us as much information as you possibly can about the precise nature of the difficulty / issue you have encountered that has caused you to register a complaint, and state what you would like us to do, if anything, in order to rectify the problem.