Our Customer Care Promise details how we endeavour to treat our customers as our number one priority. Read on for more details and information about our promise to you.
At Sanders Menswear we take great pride in our high standards of customer care, after all our customers are our greatest assets, so we feel it is important to ensure customer care is our top priority. As such we've devised the following Customer Care Promise, our promise to our customers.
It is in our interest as well as yours to get things right first time, and to ensure you are happy and satisfied with us and our services. But it would be short-sighted to say we are perfect and that there isn't room for improvement.
If for any reason, you feel that we have failed to meet or exceed your expectations, then we'd really like to hear from you so we can address any problems that may have arisen and prevent any similar problems in the future.
If you have any suggestions or ideas as to how we may improve our services and our service to you then why not send us some feedback, we would love to hear from you.
We carefully review all comments and feedback sent to us, and will look at finding appropriate solutions and remedies where necessary.
In the rare and unfortunate event you should have a complaint, we promise that it will be handled promptly and efficiently.
We will ensure any complaints received are acknowledged within 5 working days, hopefully sooner, and ensure you a full written response is issued within 20 working days, again, hopefully sooner. If for any reason our investigation will take longer we will notify you and keep you informed as to our progress.
Complaints should be addressed to:
FAO Robert Sanders (Managing Director),
Sanders Menswear,
122 Nottingham Road,
EASTWOOD,
Nottinghamshire
NG16 3GD
or you may wish to call the Managing Director, Robert Sanders on (01773) 712461.
